Overview
The ‘first line manager’ role is unique in organisations as this person is the one level who manages ‘non-managers’. This brings its own set of hurdles to overcome, and for people new to managing others there is a lot to learn.
Outcomes
This programme will help new managers learn about:
- how their job changes the friendship and management relationship
- the key challenges ahead so they can avoid early mistakes
- how not to do it all themselves and delegate things to help
- managing workloads and deadlines, especially customer demands
- dealing with the early stages of people problems and conflict
- developing their team through coaching and team work
- running team briefings
- giving 1-2-1 reviews and coaching feedback
- managing the day-to-day priorities of their team whilst managing their own day job>
- developing a ‘tool-kit’ of techniques and skills which they can use to cope with issues they will face as they grow into their new job
Overall, being a new manager can be tough; and a practical toolkit of best practice do’s and don’ts will really help new managers avoid mistakes, and feel more equipped to cope in the early days.
Who should attend
- Team leaders, supervisors and project managers with up to one years experience in their new role
- High potentials who look to be promoted in the next 6 months
- Technical and project leads who would like to ‘up skill’ on their management techniques
Programme Overview
Day one
- Kicking off - the early days
- Being a manager – what it means
- Coping with the changes ahead
- Typical challenges to deal with
- Creating good habits and routines early
- Getting things done
- Managing and doing your own work together
- Keeping focused on what you want to achieve
- Target and objective setting
- Giving work to others – the art of delegation
- Building in time to do value added things
Day two
- Developing my people
- Coaching around the task to support others
- Using key motivators to create followers
- Dealing with people problems early
- Giving difficult feedback
- Developing my team
- Building trust and respect in the team
- Spreading the workload
- Growing the team through briefings and working together
- Working with remote workers
- Action Planning and gaps to develop
Max Numbers : 12
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