Summary
Are you eager to drive change and cultivate your career within a dynamic international tech firm? As a SAP Service Manager, you'll have an exciting opportunity to be part of our journey towards implementing SAP S/4HANA from the ground up.
Your role involves ensuring top-tier service delivery, nurturing long-term client relationships, and effectively leading our service team.
Your good interpersonal skills and the ability to communicate with senior stakeholders as well as peers will support in your strategic role in bridging the gap between business and IT departments, fostering seamless collaboration, and enhancing service efficiency.
The role will be based in Cambourne (UK).
Your Responsibilities
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Ensure the identification, documentation, and implementation of service requirements and organizational embedding in liaison with business and IT
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Manages vendor relations, escalating to the Cloud Vendor Manager, Service Owner, and vendor as needed for contractual issues
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Reviews service budgets and expenditure plans to ensure financial health; manages costs related to the service
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Coordinate SLA creations through Interaction with the business team and application management service provider
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Assure that duties and responsibilities for Service Level Agreements (SLAs) are determined and processes are established, executed, and improvised
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Oversee and guide all activities of the internal and external service team members
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Own all related activities to run a SAP helpdesk, monitors department issues and business complaints and develop problem management and service improvement plans
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Managing ITSM infrastructure and systems
Your Skills and Experience
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A bachelor's degree in computer science, information technology, or a related field and 3-5 years of experience as a Service Manager, Application Manager, or a similar role
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Strong knowledge of IT Service Management Processes (ITSM), ITIL or DevOps
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Sound understanding of how to run a SAP CoE service management processes
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Experience with SAP Cloud ALM or SAP Solution Manager is a plus
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Excellent problem-solving and analytical skills and strong can-do mentality and strategic mind-set
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Familiarity with tools such as Jira, Confluence or Miro
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Work experience in related industry in an international environment
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Knowledge and application of project (PMI, IPMA, PRINCE2) or agile (Scrum, Kanban, SAFe, OKR) practices and techniques is a plus
Note: Kindly ensure your CV incorporates a concise summary of your most recent two assignments, outlining your roles, responsibilities, and the outcomes accomplished
What are your perks?
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A multicultural and international company with over 60 different nationalities
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Project-based activities working with colleagues across the globe
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A start-up and innovation mindset while in the process of scaling-up processes and efficiencies
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Hybrid working model & flexible working hours
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A strong learning environment and regular career discussions
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Company Performance Bonus and RSU
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In addition, attractive local and social benefits at each location where the role is available
....and discover even more by talking with us!
Office address
Unit 2020
Cambourne Business Park
Cambourne
Cambridgeshire
CB23 6DW
